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Logo Twinlife menswear icon whiteAbout uswe careStores

Returns & Warranties

Returns
You can return your order through us by creating a return label via this link. Then enter your order number and zip code. You can then specify a service point of your choice to return the order and download a return label.

Right of Withdrawal
You can let us know within 14 days of receipt that you wish to cancel the purchase. After registration you then have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, as long as you add a statement showing your wish to withdraw.

Everything you have paid, such as the price of the product and the costs of the outward shipment, will be reimbursed. The return costs are for your own account and are €5,25 per package.

Return address
QLS Fulfillment Attn Returns,
Church plate 11
3313LC Dordrecht

Right of Withdrawal
In short, the right of withdrawal/dissolution is the consumer's right to return within 14 days of receipt without prior notification. Everything you have paid, such as the price of the product and the costs of the outward shipment, will be reimbursed. The return costs are for your own account and are €5,25 per package.
To exercise your right of withdrawal, you can use the European model withdrawal form. Use this form to create Twinlife indicate that you wish to make use of the right of withdrawal.

Download the withdrawal form here (pdf)
Yes, exchange is possible. Please contact our customer service via [email protected] or phone number: +31 (0) 85 - 489 7669 (during working hours). Always share your order number with us. Then we can help you quickly.

We will then discuss with you which product/size you want to exchange your original order for. We also discuss the return process. We will then put the new order in the system for you.
When returning the entire order, we will refund the entire amount, including any shipping costs. The return costs are for your own account. When the order is partially returned, the shipping costs will not be refunded. For the refund, we use the same payment method with which you paid for your order. There are no extra costs for you. You are only liable for the decrease in value of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, please return the items in their original condition and, if reasonably possible, in their original packaging.

We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but no later than 14 days after receipt of the cancellation notice. We may, however, wait with a refund until we have received the products, or until you have demonstrated that you have sent them.
We recommend that you first make complaints about our service or products known to us via [email protected] You will receive a substantive response from us within 14 days of receipt of your complaint.

Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.degeschillencommissie.nl).

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found via https://ec.europa.eu/odr † If your complaint is not being processed by us, you are free to submit your complaint via the European Union platform.
The legal warranty applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. Does the product break quickly or does it contain a production error? Let us know right away!

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Logo Twinlife Full Fashion for men 2022 White
Fokkerstraat 16, 3833 LD
Leusden, Netherlands
Phone: +31 6 270 259 61
Available Mon - Thu, 09:00 - 17:00
E-Mail:  [email protected]
Chamber of Commerce no.: +301 47 499
VAT No: NL806504171B01
Part of Brams Paris BV

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