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Logo Twinlife menswear icon whiteAbout uswe careStores
Logo Twinlife menswear icon whiteAbout uswe careStores

Privacy Policy

Version 1.1
This page was last modified on August 1, 2021.

Privacy-sensitive data or personal data is processed via our webshop. Twinlife considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing we comply with the requirements set by the privacy legislation. That means, among other things, that we:

  • clearly specify our purposes before we process personal data, through this privacy statement;
  • restrict our collection of personal data to only the personal data necessary for legitimate purposes;
  • you first ask explicit permission to process your personal data in cases where your consent is required;
  • take appropriate security measures to protect your personal data and also requirements of parties that process personal data in our order;
  • respect your right to provide your personal information for inspection, to correct or to delete.

Twinlife is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose at the webshop www.twinlife.com. We recommend that you read them carefully.

If you have any questions, or want to know exactly what we keep track of you, please contact Twinlife.

Handling order

When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your e-mail address, telephone number, billing address, name and address details and payment details. We need this because of the contract we conclude with you. We keep this information until your order has been completed. We keep certain customer data for longer in connection with the statutory fiscal retention obligation.

Providing to third parties
We work with certain companies that can receive your personal data from us above.

Your account

Certain parts of our web store require you to register first. You must then provide information about yourself. We use this to create an account, where you can log in with your e-mail address and a password of your choice.

For this we use your payment details, e-mail address, name and address details, billing address and telephone number. We do this on the basis of your permission. We will keep this information until you cancel the account.

We keep this information so that you do not have to fill it in again and again and so that we can contact you in the context of the execution of the agreement. You can change information through your account whenever you want.

Providing to third parties
We work with certain companies that can receive your personal data from us above.

Contact form and Newsletter

With the contact form you can ask us questions or make requests.

For this we use your name and address, telephone number and e-mail address. We need this because of the contract we conclude with you. We will keep this information until we are sure that you are satisfied with our response.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe.
Or you can click here to unsubscribe directly.

Your e-mail address will only be added to the list of subscribers with your permission. This data is saved until you cancel the subscription.

Providing to third parties
We work with certain companies that can receive your personal data from us above.

Statistics and profiling

We keep statistics about the use of our webshop. We use these statistics to improve our web store, for example to show only relevant information. We may combine your personal data to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you can always report this to us.

For this we use your name and address, e-mail address and telephone number. We do this on the basis of your permission. We keep this information for three months.

Providing to third parties
We work with certain companies that can receive your personal data from us above.

Reclame

We would like to send you advertising about offers and new products or services. We do this:

  • by email;
  • through social media.

You can object to this advertising at any time. Every email contains an unsubscribe link. You can block us (in Social Media) or use the unsubscribe option. Or you can click here to unsubscribe immediately† You can also send us an email: [email protected]

Provision to other companies or institutions

With the exception of the aforementioned partners, we do not, under any circumstances, provide your personal data to other companies or institutions, except when we are legally obliged to do so (for example, if the police require it if there is a suspicion of a crime).

Statistics

We keep statistics about the use of our webshop.

Social media buttons are included in our web store. The administrators of these services collect your personal data.

Cookies

Our web store uses cookies. Cookies are small files in which we can store information so that you do not have to enter this information again and again. But we can also see that you visit us again.

When you visit our webshop for the first time, we will display a notification with an explanation about cookies. Hereby we will ask for your agreement for the use of these cookies.
You can disable the placing of cookies via your browser, but some parts of our webshop will no longer work properly.

We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies themselves. So always read the privacy statements of third parties (note: these can be changed regularly).

You can find out which cookies are in use and how to change your consent for placing cookies at the bottom of this page or go to our cookies page.

Google Analytics

We use Google Analytics to keep track of how visitors use our web store. We have concluded a processing agreement with Google. It contains strict agreements that have been made about what they are allowed to keep. Google is not allowed to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security

Security of personal data is of great importance to us. To protect your privacy, we take the following measures:

  • Access to personal data is protected with a username and password;
  • access to personal data is protected with a username and a login token;
  • the data is stored in a separate, protected system upon receipt;
  • we take physical measures such as locks and safes to protect access to the systems in which personal data is stored;
  • we use secure connections (Secure Sockets Layer or SSL) that shields all information between you and our website when you enter personal data;
  • we keep logs of all requests for personal data;
  • we are ISO 27001 certified.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. We therefore advise you to consult this privacy statement regularly, so that you are aware of these changes. We will do our best to announce changes separately.

Access, change and delete your data

If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below.

You have the following rights:

  • receive an explanation of what personal data we have and what we do with it;
  • access to the precise personal data we have;
  • having errors corrected;
  • having outdated personal data removed;
  • withdraw consent;
  • object to a particular use.

To be sure that it concerns your data, we ask for proof of identity with such a request, this is not stored anywhere by us. It is important to protect your citizen service number with this copy.

To file a complaint

If you feel that we have not helped you in the right way, you have the right to file a complaint with the Dutch Data Protection Authority.

Contact details

Twinlife
Fokkerstraat 16
3833 LD LEUSDEN
[email protected]
+31 (0) 33 - 752 32 32

Klarna: pay afterwards

In order to be able to offer you Klarna's payment methods, we need to transfer your personal data to Klarna. That only happens when you choose to pay with Klarna. Klarna uses the data to assess whether you can use the payment methods. The personal data are your name, address, telephone number, payment history and the details of your order, such as the payment method, the delivery address, the products ordered and the like.

Your personal data will be processed by Klarna in accordance with the applicable data protection law and as described in Klarna's privacy statement processed.

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Logo Twinlife Full Fashion for men 2022 White
Fokkerstraat 16, 3833 LD
Leusden, Netherlands
Phone: +31 6 270 259 61
Available Mon - Thu, 09:00 - 17:00
E-Mail:  [email protected]
Chamber of Commerce no.: +301 47 499
VAT No: NL806504171B01
Part of Brams Paris BV

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