We recommend that you first make complaints known to us by filling in the form below. You will receive a substantive response from us within 14 days of receipt of your complaint.
Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.degeschillencommissie.nl
From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found via https://ec.europa.eu/odr
† If your complaint is not being processed by us, you are free to submit your complaint via the European Union platform.